Return & Refund Policy

Return & Refund Policy

We want you to love your purchase from Croockodil. If you're not completely satisfied, we’re here to help!

Returns

You have [15] calendar days from the date you received your item to request a return.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• It must also be in the original packaging.

• Proof of purchase or receipt is required.

Non-returnable items:

• Gift cards

• Downloadable software or digital products

• Personal care items (e.g., undergarments, opened beauty products)

• Sale items (if marked as final sale)

To initiate a return, please contact us at [Info@croockodil.com] with your order number and reason for return.

Refunds

Once we receive your item, we’ll inspect it and notify you of the status of your refund. If your return is approved, we’ll initiate a refund to your original method of payment. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [info@croockodil.com].

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item). Original shipping costs are non-refundable.

Need help? Contact us at [info@croockodil.com].